FAQs
General
- I've just signed up - What are the steps I should complete in order to get the most out of 10ninety?
- How do I add my email signature?
- I have forgotten my password - what do I do?
- What is the difference between the staff access levels?
- How do I suspend a member of staff?
- How do I unlock my account?
Contacts
- How do I mark Sanction Checks as completed?
- How do I mark Right to Rent Checks as completed?
- How do I add additional Landlords to a Property?
- How do I create a logon to the Client Hub?
- How do I run a tax year report for a landlord?
- Can the system handle multiple email addresses per contact?
Properties
- How do I put a property on the market?
- Does the system support commercial properties?
- How do I change the owner of a property?
- I accidentally deleted a property - how do I get it back?
- How do I add additional Vendors to a Property?
- A property type I would like is missing - can I add this to the system?
Marketing
- How do I link Portals / My Website to the System?
- How do I add property information that is sent to the portals?
- How do I send my property to the portals?
- Why is my property not appearing on the portals and/or my website when the property is set as being On The Market?
- Where do my Rightmove, Zoopla, OntheMarket and website leads get imported?
- Where can I record permitted tenant fee information?
Sale Progression
Lettings Management
- How do I add additional tenants to a letting?
- How do I record a Rent Increase on the Rent Schedule?
- How do I mark a Letting as Finished or Terminated?
- What's the difference between Landlord-Level and Letting-Level statements?
- How do I add an additional paying tenant to a letting?
- Can I change my inspection schedule?