You can send the Renters’ Rights Act Information Sheet to all current tenants via bulk email – the Government guidance states that, if emailing the sheet, it needs to be sent as an attachment to the email, rather than a link.
⚠️ Email Delivery
First of all, to ensure the safe delivery of the email to tenants’ inboxes, we recommend a few quick updates to your domain’s DNS settings. We email your unique records to you when you first set up with us and would strongly urge you to add these and ensure they are verified before sending the bulk email. Please see this link here with more information on all the records that need adding to your domain. If you need a reminder of what your unique records are or any help with adding these then please get in touch with the support team via support@10ninety.co.uk.
How to send the Information Sheet
You would first need to download the information sheet from the Gov.uk website. You would then upload it as a Company Document (Home > Admin > right-hand menu > Company Documents > Add) – this will allow you to attach across the system to send as a PDF attachment.
To then bulk email the document as an attachment to all of your current tenants, you would do this via Lettings > Lettings* > tick ‘All’**> click ‘Email Tenants’ ensuring that you tick ‘Include contacts without explicit ‘Other marketing via email’ consent’. This option ensures that it goes to all current tenants regardless of their marketing consent set on 10ninety:
| *The lettings list shows all current tenancies, plus those due to start within the next month – to include all tenancies due to start before 1st May 2026, you might need to extend the Start Date range in the filter on the right accordingly. | **There is a bulk email limit of 250 that you can send in one go. If you have more than 250 lettings, you would need to click ‘Page’ instead of all and do it multiple times. |
You could change the email subject to ‘Renters’ Rights Act Information Sheet – Please Read’ then copy and paste your message into the bulk email > click ‘Add’ next to attachments and select the information sheet from the ‘Company Documents’ option. The tenant will receive an individual copy of the email with the PDF as an attachment.
The audit trail will record the email being sent (time and date stamped) for you to refer to at any point. We can also enable a BCC option if you would like to keep a second copy in Outlook. Please just let Support know if you would like this enabled.
In your message, you may wish to ask tenants to reply to you to confirm that they have received the information sheet – to keep track of those, you can export the tenants list from the same page as above and check these off in the spreadsheet, or add tasks against the contact to mark off once they come back to you.
Exporting the tenant list is also useful as it would highlight any of your current tenants who do not have an email address in the system – for those, you would either need to obtain an email address and add it to the system before sending, or alternatively print a copy of the information sheet to post/hand to the tenant.
⚠️ Going Forward
The bulk email will cover all existing tenants within the date range you've chosen, but any new assured or assured shorthold tenancy set up after the bulk email but before 1 May will need to be sent the Information Sheet as part of their onboarding.
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