By combining:
The Maintenance Reporting Form for structured tenant requests
The Client Hub for transparent communication
your agency can:
Reduce admin time
Improve response times
Deliver a more professional maintenance experience
🔧 Step 1: A Maintenance Request Is Made
Maintenance issues often start with a tenant phone call or email. While this works, it can lead to missing details, duplicated work, and time spent chasing information.
The 10ninety Maintenance Reporting Form allows tenants to submit repair requests directly into your system using a guided, structured web form.
This means:
✔️ All required information and photos are captured upfront
✔️ Fewer follow-up questions for your team with any follow-ups required being audited within the system
✔️ Faster job creation and processing
✔️ Consistent, organised maintenance records
The form is extremely easy to use and available 24/7 for tenants to report their maintenance items - simply by clicking on the icons seen below, the tenant pops in any additional information, uploads their images, confirms their details and hits send. Give it a go yourself using our demo form!
Once submitted, requests flow straight into 10ninety — ready for your team to action from the 'Maintenance Issues Reported via Website' alert. An email will also be sent to both your agency and tenant inboxes to confirm receipt of a successful report.
📊 Step 2: Track and Manage Maintenance Jobs in One Place
Once a job is raised, your team has full visibility and control over the entire maintenance workload via the 'Outstanding Maintenance' alert.
From within 10ninety, you can:
- Assign contractors and send job sheets
- Add internal notes and updates
- Upload a quote file and request landlord approval
Everything stays linked to the property and trackable from the alert, ensuring nothing is missed.
Maintenance notes can be timestamped with the initials of the staff member updating so you have an even fuller audit at a glance from the alert - please let the Support team know that you'd like this enabled.
⭐ Less Admin, More Control
No more switching between inboxes, spreadsheets, or paper notes.
10ninety keeps all maintenance activity centralised, so your team always knows the current status of every job.
🌐 Step 3: Reduce Follow-ups with the Client Hub
Keeping landlords and tenants informed is essential — but constant update requests can quickly overwhelm your team.
The 10ninety Client Hub solves this by giving landlords and tenants secure, 24/7 access to maintenance information for their properties.
Tenants and landlords can view:
🛠️ Published maintenance jobs
📝 Quote files and estimated costs
✅ Current status and completed works
As soon as a job is updated in 10ninety, the information becomes instantly visible in the Client Hub.
If combining the Maintenance Form and Client Hub together, tenants can submit their maintenance requests from within the Hub - giving them a single portal to report and access their data.
🚀 Fewer Emails. Fewer Calls. Happier Clients.
Instead of repeatedly providing updates, your team can update the job once — tenants and landlords can check progress themselves at any time.
📁 Full Compliance Visibility for Tenants and Landlords
The Client Hub goes beyond maintenance updates by providing clear compliance visibility to the current status, activity and upcoming events on their account.
Both tenants and landlords can easily access:
- Account balances
- Signed contracts, inspection reports, meter readings and compliance certificates
- Upcoming visits to the property
The Client Hub is also fully branded for your agency, creating a professional experience for your clients. Whilst you remain in control with customisable visibility settings and choose what information each client sees. It's also built to be fully responsive so that your clients can access from a desktop, tablet or mobile phone.
The Client Hub is not just for tenants and landlords - buyers and vendors can also benefit with access to their information. Both a landlord and vendor? A single login for them to switch between both profiles.
🔐 Everything in One Secure Place
Documents and account information are stored securely and accessible, helping both your agency and your clients stay compliant with confidence.
📞 Ready to Get Started?
If you’d like to enable the Maintenance Reporting Form or Client Hub, or discuss how they fit into your workflow, our Support Team - support@10ninety.co.uk - is here to help.
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