From Feedback to Follow-Ups: Maximise Your Time

Gathering viewing feedback and passing it to your clients doesn't have to be a time consuming, manual process. 10ninety helps you gather, manage and share feedback efficiently, working outside office hours and saving you admin time. 

1. Book the Viewing in the Branch Diary

You've utilised managing your leads more effectively and you're now ready to get the viewing into the diary. 

You need the property and the applicant to start. Recording any extra details such as any specific viewing arrangements for the property, internal viewing notes for you, or if this is a second viewing of the property. 

Use our auto-send options to send emails or SMS to confirm the appointment at the same time as adding the appointment.

2. Request Feedback

Once a viewing has taken place, it will drop into your Viewings Awaiting Feedback alert to prompt you to follow up with your applicant for their thoughts. 

Here you can email or SMS the applicant to request their feedback.

Use our Automations add-on to send the requests for you: ready for you to review when you get back to your desk. 

The viewing feedback email contains a personal link to an online form for your applicant to submit their feedback. This submission is imported directly into the Feedback field of the viewing appointment in the diary. You will also be notified by email that this has been submitted: either to the lead staff, the staff booking it in, or a general email address. Up to you!

Please note for systems rolled out before 28th March 2025, this personal link is not added to your Feedback Request templates by default - just get in touch with our Support Team via email on support@10ninety.co.uk to put in.

3. Pass it on

Once received, viewings will move into the Viewing Feedback Not Passed On alert for you to review across your properties.

All that is left to do is to pass it on to your vendor or landlord by email! This can either be done as and when the feedback comes into your alert, or wait until you have a handful before sending it across in bulk:

Use our Client Hub add-on, once the feedback is published, it is immediately available to your landlord or vendor. Either keep the triage stage or skip it so that as soon as feedback is submitted it is instantly available on the Hub!