Once you have create a logon to the Hub for a client, there are a number of actions available to you when you click the "Manage Hub Logon" link for that user:
Clicking that link will pop-up the following screen:
- Logon as User - this allows you to view their account on the Hub as they see it (potentially useful if the client has any questions about their account). You will need to re-enter your 10ninety admin system username and password as part of this action.
- Edit - this allows you to change which sections of the Hub the client has access to.
- Delete - this allows you to delete their Hub logon. As soon as you do this, the client will no longer be able to access the Hub, even if they are already logged in.
- Reset Password - this will send an email to the client allowing them to set a new password (note, if the user is currently logged on, resetting their password will automatically log them out of the Hub).
- Suspend - this will suspend the client's access to the Hub (and again, if they are already logged in, they will automatically be logged out and unable to access the Hub until access is reinstated).
- Reinstate - this allows you to reinstate the client's access to the Hub if their account is currently suspended.
- Unlock - if the user has had several unsuccessful attempts to logon to the Hub, their account will become locked. If you are happy to unlock it, you can do so via this link.
Changing the client's email address
If you have changed the email address for the client on their main details page, it won't change the email address they use to logon to the Hub. If you need to change that logon email address too, then you will need to delete their current Hub logon and create a new one - it isn't possible to edit the Hub logon email address.
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