Managing tenant keys

To record the sets of keys provided to tenants during a letting:

  1. Click on the letting details page
  2. Click the “Checkout” button against the “Tenant Keys” label.
  3. Select which key is being checked-out to that tenant (if keys have already been defined for this property), otherwise register a new key. “Reference” refers to the internal office reference for this key:

At the end of the letting, the key can be marked as returned by the tenant by clicking the “Return” link against it. Any keys that have not yet been returned will be identified in the “Keys Not Returned” alert.

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