Logging on for the first time

Once your new 10ninety system has been set-up, we will email you a link to your system, and also details of your username and a temporary password that our system has generated for you. If for some reason you can't see this in your inbox, please check your email's Junk Mail or Spam folder.

From this email, click on the link to your system and enter the username in the email and then copy and paste the password into the password field. The click on the Log On button.

You will then be asked to change the temporary password to a password of your choice that is more memorable. So re-enter or re-paste the current password, and then enter your own password. The new password needs to be at least 6 characters in length.

You can change your password at any time by clicking on your username in the top right-hand corner of the screen - then click the "Change Password" side-menu link.

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